Refund Policy
Our commitment to your satisfaction
Return Eligibility
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your jewelry, we offer a straightforward return and refund process.
Eligible Items
- Standard Items: Most items can be returned within 7 days of purchase for a full refund or exchange.
- Custom Orders: Custom-made jewelry cannot be returned unless there is a manufacturing defect.
- Personalized Items: Items with engraving or personalization cannot be returned unless defective.
Return Conditions
- Original Condition: Items must be in their original condition with all tags and packaging intact.
- Undamaged: Jewelry must show no signs of wear, damage, or alteration.
- Proof of Purchase: Original receipt or order confirmation is required.
- Time Limit: Returns must be initiated within 7 days of purchase.
Non-Returnable Items
- Custom-made or personalized jewelry
- Items damaged due to misuse or improper handling
- Items without original packaging or proof of purchase
- Items purchased from unauthorized dealers
Refund Process
Our refund process is designed to be simple and hassle-free. Follow these steps to initiate your return or exchange.
Contact Us
Contact our customer service team within 7 days of purchase to initiate your return. You can reach us by phone at +91 9461107061 or email at returns@jewelrystore.com.
Receive Instructions
We'll provide you with detailed return instructions, including packaging requirements and shipping information. For your protection, we recommend using a trackable shipping method.
Ship Your Return
Package your item securely with all original packaging, tags, and documentation. Include a copy of your receipt or order confirmation.
Receive Your Refund
Once we receive and inspect your returned item, we'll process your refund within 5-7 business days. Refunds will be issued to the original payment method.
Important Notes
- Shipping costs for returns are the responsibility of the customer
- We are not responsible for items lost in transit during return shipping
- Refunds may take additional time to appear on your credit card statement
- Exchanges are subject to availability of the desired item
Shipping Return Instructions
To ensure your return arrives safely and in good condition, please follow these detailed shipping instructions.
Packaging Requirements
- Original Packaging: Use the original jewelry box and packaging materials when possible.
- Protection: Wrap items in soft tissue paper or bubble wrap to prevent scratches.
- Security: Ensure all clasps, closures, and settings are secure.
- Documentation: Include a copy of your receipt and a note with your return reason.
Shipping Methods
- Recommended: Use a trackable shipping service with insurance for valuable items.
- Tracking: Always obtain a tracking number and keep it for your records.
- Insurance: Consider insuring your package for its full value.
- Address: Ship to: Returns Department, Jewelry Store, 61 Shivpuri Near Aman Marg Jhotawara Jaipur 302012
International Returns
For international customers, please contact our customer service team before shipping any returns. Additional customs forms and documentation may be required.
- Customs Forms: Complete all required customs declaration forms.
- Mark as Return: Clearly mark the package as "RETURNED GOODS" with zero value.
- Customs Duties: Original customs duties and taxes are non-refundable.
Shipping Responsibility
We are not responsible for items lost or damaged during return shipping. Please use a reliable carrier and consider purchasing shipping insurance for valuable items.
Exchange Policy
If you'd like to exchange your jewelry for a different size, style, or item, we're happy to help. Our exchange process is designed to be simple and convenient.
Exchange Options
Exchange rings for a different size within 7 days. Subject to availability.
Exchange for a different style of equal or greater value. Price difference applies.
Exchange necklaces or bracelets for different lengths. Subject to availability.
Upgrade to a higher-value item by paying the difference in price.
Exchange Process
- Contact Customer Service: Call or email us to initiate your exchange.
- Select New Item: Choose the item you'd like to exchange for (subject to availability).
- Return Original Item: Follow our return shipping instructions.
- Receive New Item: We'll ship your new item once we receive and inspect the return.
Exchange Notes
- Exchanges are subject to item availability
- Price differences will be charged or refunded as applicable
- Custom or personalized items cannot be exchanged
- Exchange timeframe follows the same 7-day policy
Need help with a return?
Share your order number and we’ll guide you through the next steps quickly.
Return address
61 Shivpuri Near Aman Marg Jhotawara Jaipur 302012
Customer satisfaction guaranteed
We’re committed to your complete satisfaction. If something isn’t right, we’ll help make it right.