FAQ
Quick answers about orders, shipping, care, and returns.
We use high-quality metals (like sterling silver and stainless steel) and carefully selected stones. Product pages list exact materials for each item.
Many of our pieces are nickel-free and suitable for sensitive skin. If you have allergies, check the product description or contact us before ordering.
Use a ring you already own and measure its inner diameter, or wrap a strip of paper around your finger and measure the circumference. If you’re between sizes, we recommend sizing up.
Orders are usually processed within 1–2 business days. Delivery time depends on your location and will be shown at checkout.
Yes, returns/exchanges are accepted within a set window if the item is unused and in original packaging. Please check our Returns Policy page for full details.
Contact us within 48 hours of delivery with photos/videos of the package and product. We’ll arrange a replacement or resolution quickly.
Avoid water and chemicals, store in a pouch/box, and clean with a soft cloth. For stone jewelry, avoid hard brushing to protect the finish.
Yes—some designs can be customized (engraving, stone color, size). Message us with your requirement and we’ll confirm options and timeline.